Privacy Policy

Effective Date: 9/3/2025
Last Updated: 9/3/2025

At L & D Impact Counseling, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services and visit our website. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, date of birth, and insurance information provided during registration or intake.

  • Health Information: Information shared in counseling sessions or entered into client forms, in compliance with HIPAA.

  • Website Usage Data: Non-identifiable information such as browser type, IP address, and pages visited, collected for website analytics.

2. How We Use Your Information

Your information is used to:

  • Provide counseling and related services.

  • Communicate with you about appointments, reminders, or billing.

  • Process payments and insurance claims.

  • Improve our website and client experience.

  • Comply with legal or regulatory requirements.

3. Confidentiality & HIPAA Compliance

  • All health-related information is protected under HIPAA (Health Insurance Portability and Accountability Act).

  • We will not share your personal or health information without your written consent, except when required by law (e.g., risk of harm to self/others, child or elder abuse, court order).

4. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared only with:

  • Licensed counselors and administrative staff involved in your care.

  • Insurance providers (when applicable).

  • Third-party service providers who support our business operations (e.g., secure client management systems), who are required to maintain confidentiality.

5. Data Security

  • We use secure electronic systems and encryption to protect your personal and health information.

  • Physical records, when used, are stored securely and accessible only to authorized personnel.

  • While we take all reasonable measures, no system is 100% secure.

6. Your Rights

You have the right to:

  • Access your records in accordance with applicable laws.

  • Request corrections to your personal information.

  • Withdraw consent for communication preferences (e.g., email, text).

  • File a complaint if you believe your privacy rights have been violated.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyze site traffic. You may disable cookies in your browser settings, though this may affect functionality.

8. Third-Party Links

Our website may include links to other sites. We are not responsible for the privacy practices of external websites.

9. Updates to Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

L & D Impact Counseling
Darrell@L-Dimpactcounseling.org